The BIFF Method and Avoiding the Three A’s for Lawyers and Law Offices
BIFF delves into the BIFF communication method, which serves as a constructive response to blamespeak, particularly in written forms such as emails, texts, and letters. The acronym BIFF stands for Brief, Informative, Friendly, and Firm, encapsulating the key characteristics necessary for effective communication. By adhering to these principles, individuals can deftly navigate hostile exchanges, keeping their responses succinct yet informative, cordial in tone, and resolute in their stance. The aim of employing the BIFF method is not to engage in lengthy debates but rather to efficiently address the issue at hand while minimizing potential triggers for further conflict.
Avoiding the Three A’s
In addition to outlining the four attributes of a BIFF communication, the book also highlights the importance of avoiding the Three A's: Advice, Admonishment, and Apologies. Unsolicited advice and admonishments can exacerbate tensions, while apologies, though typically seen as a gesture of goodwill, might inadvertently validate the other party's grievances. Moreover, the book provides insights on when to respond to communications and offers guidance on handling different scenarios, whether with clients, colleagues, or self-representing opposing parties, emphasizing the strategic use of the BIFF format to maintain professional relationships and manage conflicts effectively.
Pause Before Sending
The significance of pausing before sending responses and seeking feedback when necessary to ensure that communications align with the principles of the BIFF method is stressed. Through practice and adherence to these principles, individuals can enhance their ability to de-escalate conflicts, foster productive dialogue, and safeguard themselves from potential repercussions arising from miscommunication or inadvertent escalations. Ultimately, mastering the art of BIFF communications empowers individuals to navigate challenging interactions with clarity, confidence, and professionalism, fostering constructive outcomes while mitigating the risk of further discord.
BILL EDDY, LCSW, ESQ. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and is viewed globally as the leading expert on managing disputes involving people with high-conflict personalities. He has written more than twenty books on the topic, developed methods for managing high-conflict disputes, and has taught professionals in the U.S. and more than ten countries. He is also co-host of the popular podcast, It’s All Your Fault, and writes a popular blog on Psychology Today.
